Flexibility and fast around time for all deliverables required by customer during the sales cycle
Global Hardware & Software Solutions Provider is a developer of products that enhance modern technologies.
Customer was heavily burned due to failed prior implementation. Uptima worked hard to gain the trust of customer
Helped customer understand Salesforce is the right solution
Helped customer realize the MVP scope
Fast turn and flexibility around for all deliverables required by customer during the sales cycle
Executive Sponsor
Industry
Products
Services
Challenges
Customer had outgrown its current tools and processes used to deliver exceptional service to its clients
As the volume overwhelmed these tool's capacity, customer was forced to resolve them with more and more people, which is costly and very frustrating to the employees
This has led to a stagnation of revenues and profits
Results
Uptima implemented Service Cloud and Field Service to meet customer requirements:
Contact center including CTI integration
Project-related Work orders
Schedule optimization including internal and external resources
Survey Implementation with Youreka
“As a 12-year veteran here at Salesforce, I can confidently say that Uptima is one of the top partners I've ever worked with.
Uptime brings experience and confidence to the table on every customer engagement. All customers love Uptima's detailed and thorough approach. My team has engaged Uptima for almost all Salesforce solution implementations. They really are partners!”
VP, Commercial Sales-Manufacturing,
Distribution, and Energy