Boosted efficiency and drastically reduced time with applied AI

Safety Consulting Firm helps companies develop, implement, and maintain safety programs.

Enhanced visibility by increasing awareness of customer agreements, enabling better informed actions

Improved ability to tailor services to specific customer needs

Amplified the quality and integrity of data, ensuring diligent follow-ups

Executive Sponsor

Vice President, Operations

Industry

Manufacturing

Products

Elevate GenAI, Salesforce Field Service, Service Cloud

Services

Transformation & Implementation

Challenges

Project Coordinators spent countless hours digging through customer notes, activities, documents, and correspondence

Risked overlooking critical client obligations

Customer sought to strengthen their client relationships

Results

Uptima streamlined the customer's operations using Elevate GenAI:

Summarized all client data in one unified location with a single click

Offered comprehensive outlines of account details, enabling consultants to better engage with customers

Provided a clear view of specific customer actions for timely follow-ups

Enabled key users to prompt queries about an account directly through the Elevate GenAI interface

Granted select users the capability to view a comprehensive company summary

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