Accurate estimation of parts and costs for repair orders and over-the-counter purchase orders
Customer is an Enterprise Vehicle Manufacturer Company that aims to create sustainable mobility without compromise in cars that are intuitive and liberating.
Achieved a start-to-finish workflow for customer engagement
Ability to give accurate estimation of parts and costs for repair orders and over-the-counter purchase orders
Employees can now time track their repairs in Salesforce via desktop and mobile
Greater visibility for approvals and communciation using Experience Cloud
Executive Sponsor
Service Products Leader
Industry
Automotive
Products
Service Cloud, Field Service
Services
Transformation & Implementation
Challenges
Customer needed a dealer management system to track vehicles and services related to the vehicles
- Customer experience needed improvement, when bringing in vehicles for repair in a service center, they needed better engagement and communication with customers during service appointments
- Customer had pain points from a lack of management in different companies
- Needed inventory tracking for Service Centers and Satellite Service Center
Results
Uptima transformed the business:
- Designed emergency communication system for vehicles with custom API
- Through Salesforce Voice, created an in-depth phone tree to quickly connect customers to the help desk and support
- Supported build out of knowledge base for new customers
- Used best practices to create a dealer management system with SFS
- Created custom flows and Lightning Web Component for SFS