Uptima Introduces Elle, Visual Intelligence for Hands-On Professionals

Today marks a transformative moment as Uptima introduces Elle, a breakthrough AI product that brings visual intelligence directly to hands-on professionals. Elle represents the first industry solution capable of truly understanding the complex diagrams, schematics, and technical drawings that frontline workers depend on every day.

Meet Elle, Complex Visual Intelligence for Hands-on Professionals

Elle is an AI business intelligence expert specifically designed for the hands-on professionals who build, maintain, and repair the systems our world depends on. Built as a Salesforce managed package, Elle seamlessly integrates with your existing Salesforce environment and works alongside Agentforce to deliver specialized visual intelligence capabilities. Unlike generic AI solutions that struggle with complex visual documentation, Elle excels at interpreting the materials that manufacturers, field technicians, service professionals, and technical specialists encounter in their daily work.

"We created Elle to solve a problem we've witnessed across countless organizations," said Jeff Hunt, Co-Founder of Elevate. "Hands-on professionals waste 30-40% of their time searching for answers buried in complex technical documentation. Elle changes that by making expert knowledge universally accessible, anywhere—especially the visual information that other AI completely misses."

The Critical Gap in Service Intelligence

The service industry faces an unprecedented challenge: veteran expertise is vanishing as equipment complexity soars, while traditional solutions fail to bridge the knowledge gap for frontline workers. Service teams struggle with:

• Complex Visual Documentation: Schematics, wiring diagrams, and technical drawings that generic AI cannot interpret
• Knowledge Bottlenecks: Critical expertise trapped in documentation when technicians need it most in the field
• Training Gaps: New professionals taking months to reach competency while experienced workers retire
• Costly Failures: Each failed service call costing $350-500 while customers grow increasingly frustrated

Elle was specifically engineered to address these challenges with breakthrough capabilities:

• Proprietary Visual Intelligence: Interprets complex diagrams, schematics, and technical drawings that other AI solutions simply cannot comprehend
• Salesforce Managed Package: Deploys seamlessly as a managed package within your existing Salesforce environment, working alongside Agentforce to enhance your current AI capabilities
• Reference-in-Place Architecture: Works with existing documentation without requiring costly migrations
• Business Context Awareness: Grounds all responses in your specific business reality, not generic information
• Field-Ready Access: Delivers expertise instantly on mobile devices where technical work actually happens

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Proven Results from Day One

Early implementations with technical organizations have demonstrated remarkable impact:

• 76% faster customer support - reducing call handling times from hours to minutes
• 65% improvement in first-time fix rates - eliminating costly repeat service visits
• $2M annual operational savings for enterprise clients
• 40% reduction in training time for new technicians

"When we saw Elle extract expertise from our most complex visual diagrams, our first response was 'That's amazing!'" shared a Service Operations Director from a leading manufacturing company.

Elle Helps Industries Where Visual Intelligence Matters Most

Elevate focuses on industries where hands-on professionals work with complex technical documentation:

• MedTech: Ensuring precise equipment diagnosis while maintaining regulatory compliance
• Manufacturing: Accelerating troubleshooting to minimize costly production downtime
• Transportation: Improving fleet maintenance with faster, more accurate resolutions
• Home & Commercial Services: Equipping field technicians with instant expert capabilities

The Future of Service Intelligence

The launch of Elle addresses a perfect storm in the service industry: as technical complexity increases and veteran expertise walks out the door, organizations need AI that actually understands the visual, hands-on reality of technical work. Early adopters of this specialized technology are creating market advantages that will be difficult for competitors to overcome.

"We're not just building software," said John Teel, Chief Revenue Officer of Elevate. "We're creating an unstoppable competitive advantage that transforms service from a cost center to a strategic weapon. Elle makes every hands-on professional as capable as your best expert."

Looking Ahead

The launch of askelevate.ai marks the beginning of Elevate's mission to bring specialized visual intelligence to hands-on professionals who have been underserved by generic solutions. As the service industry stands at a historic crossroads, organizations that embrace visual intelligence now will create market dominance that followers simply cannot overcome.

Experience Elle's Visual Intelligence with Your Own Documents

Organizations can begin their journey with Elle through a free test drive, and simple, predictable pricing.

With typical first-year savings of $2M for enterprise clients, Elle delivers exceptional ROI, with most clients achieving complete return on investment within 3-6 months.

Start Your Free Test Drive at askelevate.ai

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The Elevate Journey 

The growth of Elevate, an Uptima Division, represents the evolution of a dedicated innovation initiative that began within Uptima over two years ago. What started as an internal research team exploring the frontiers of AI technology has grown into a focused division, dedicated to transforming how service organizations leverage their collective expertise.

"When we launched our innovation team two years ago, we knew AI would transform service operations—we just didn't know exactly how," said Adam Menzies, Chief Executive Officer at Uptima. "Through extensive research, customer discovery, and technology development, that team has evolved into what is now Elevate, our dedicated business focused on service intelligence. Elle represents the culmination of this innovation investment and positions us at the forefront of a massive market transformation."

The journey from innovation team to division has been driven by clear market validation and customer demand for specialized AI that actually understands the technical reality of hands-on work.

"Our innovation team identified that hands-on professionals were being left behind by generic AI solutions," explained Lou Simon, Co-Founder of Elevate. "Elevate now exists to serve this critical market with the specialized visual technology they deserve. Elle is our first major breakthrough, but certainly not our last."

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About Elevate
Elevate helps organizations transform knowledge into their competitive advantage. Founded by Lou Simon and Jeff Hunt, with Chief Revenue Officer John Teel, Elevate believes in the power of making expertise accessible to everyone who needs it, precisely when they need it.

Elevate was created to address the real-world problems that cost organizations millions each year: critical expertise trapped in complex documentation, time wasted searching for answers that exist but can't be found, and revenue lost when customers don't get timely solutions.

Elle, Elevate's AI expert for hands-on professionals, specializes in understanding complex visual information—diagrams, schematics, and technical drawings that other AI solutions simply can't comprehend. Learn more at www.askelevate.ai

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About Uptima
Established in 2007, Uptima is a leading Salesforce implementation partner and Agentforce Surge partner specializing in AI-powered business solutions. Uptima helps organizations leverage technology to improve efficiency, drive growth, and transform operations. Learn more at www.uptima.com

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