Strengthened service management and resource planning
Biotech Company produces and supports innovative products to support advanced biomedical research.
Improved efficiency of parts ordering process and accuracy of product stock management.
Real-time visibility into inventory levels, leading to better stock management and reduced instances of overstocking or stockouts.
Optimized supply chain management and service delivery capabilities
Executive Sponsor
Industry
Products
Services
Challenges
Customer had challenges with stock systems and inventory
Order and stock systems were disjointed, leading to inefficiencies and inaccuracies in inventory tracking and order fulfillment
Operational bottlenecks impacted the ability to respond quickly to customer needs and manage inventory effectively
Results
Uptima partnered to integrate ServiceMax with SAP to address these challenges:
Leveraged the strengths of ServiceMax for service management and SAP for enterprise resource planning to streamline operations and improve data consistency
Created a cohesive system for parts order and product stock interfaces
Synchronized data between platforms, ensuring accurate and real-time inventory management