Provided operation efficiency and scalability for manual workload processes
Experimental Technologies Company helps customers optimize their devices and improve user experience.
Uptima was a trusted advisor to the customer and helped customer understand the value of Salesforce
Uptima helped the customer realize the MVP scope
Uptima’s expertise in integration eased the customer's concern
Executive Sponsor
Sales & Service Operations Executive
Industry
Manufacturing
Products
Service Cloud, Salesforce Field Service
Services
Transformation & Implementation
Challenges
Customer lacked operation efficiency and scalability due to manual processes
No visibility into the workload,The customer resource allocation and mobile (including offline) app for remote technicians
Customer decided to move out of QAD and implement Oracle EBS
Results
Uptima implemented Service Cloud & SFS for an improved service experience.
The solution included the following high-level features:
Asset & Service Entitlements
Warranty and Service Contracts
Case Management
Work Order Management
Product Requests & RMA
Oracle EBS integrations