Uptima Launches Elle, Visual AI for Complex Documents Built for Agentforce

PITTSBURGH, PA, JUNE 25, 2025 – Uptima today announced the launch of Elle, a breakthrough visual AI tool for Salesforce's Agentforce that enables AI agents to understand and interpret complex technical documentation for asset-intensive businesses. Elle is a managed package on Salesforce and works with Agentforce. Elle's patent-pending visual intelligence capabilities help companies navigate their agentic transformation and scale their digital labor workforce by transforming complex visuals, schematics, and technical drawings into instant expertise that Agentforce can access and utilize. This addresses critical challenges where asset-intensive businesses struggle with complex technical documentation and knowledge gaps that cost $350-$500 per failed service visit (Fieldpoint, 2018 and PTC, 2024).

Elle helps customers realize the full value of their agentic AI implementations by solving the complex visual documentation challenge that has limited AI agent effectiveness in technical industries. Uptima, a top Agentforce partner with 35+ successful implementations, plays a crucial role in helping customers integrate Elle with their AI agents to drive measurable business outcomes.

Elle (available at meetelle.ai) transforms how AI agents work with the complex technical content that asset-intensive businesses rely on daily. The visual AI tool enables service teams, technicians, and support staff to access expert-level knowledge from technical documentation in seconds, eliminating the time-consuming process of manually searching through complex manuals and schematics.

"We built Elle specifically to unlock the full potential of agentic AI in asset-intensive industries where complex visual documentation has been a major barrier," said Lou Simon, VP of Innovation Uptima. "Our patent-pending visual intelligence technology transforms technical drawings, schematics, and complex documentation into knowledge that AI agents can understand and utilize instantly. This breakthrough enables service teams to solve problems in seconds rather than spending hours searching through manuals."

"The launch of Elle represents a significant advancement in how AI agents can serve asset-intensive businesses," said John Teel, SVP of Sales and Marketing at Uptima. "We're seeing companies achieve 92% reductions in call resolutions (Uptima 2025) and handle hundreds of thousands of customer interactions automatically when complex visual documentation is properly integrated. Elle eliminates the documentation barrier that has prevented many technical industries from realizing the full value of their AI agent investments."

Customer Success with Elle and Agentforce: Uptima's 35+ successful Agentforce implementations demonstrate how visual intelligence transforms business outcomes across industries. Representative results include entertainment organizations handling over 233K weekly customer interactions automatically, manufacturing companies processing 35,000+ annual inquiries with 90%+ reduction in manual work, and healthcare organizations providing instant support to service agents without searching through complex records. These implementations consistently show that when Agentforce can access complex visual knowledge through Elle, businesses achieve transformational results in weeks rather than months (Uptima, 2025).

"Organizations need a new labor model that unlocks the full potential of humans with AI at work. Uptima is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor," said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce. "With Agentforce constantly evolving and expanding, Uptima's Elle visual AI tool demonstrates the company's commitment to empowering customers to deliver success with Agentforce."

About Elle

Elle is now available through Uptima's comprehensive Agentforce implementation services. As a top Agentforce partner globally, Uptima brings proven expertise through 75+ certified consultants and 35+ successful implementations across asset-intensive industries. The company's Agentforce implementations with Elle are anchored by breakthrough visual intelligence technology that transforms complex technical documentation into instant expertise for service teams. Led by Senior Vice President John Teel, Uptima offers specialized implementation services that help customers realize the full value of their agent investments through proven methodologies and Elle's advanced visual capabilities.

Uptima delivers industry-leading 4-6 week Elle implementations with immediate ROI and measurable outcomes, supported by comprehensive 6 months of UptimaAssist with 24/7 expert access. The company's deep expertise spans manufacturing, MedTech, field service, and trade professionals, offering Elle alongside custom agent development and AI-first consulting programs. Uptima's AI-in-Everything™ approach integrates intelligent automation across entire business operations, while their Everything-to-Revenue™ methodology turns every customer interaction into revenue opportunities.

Additional Resources

• Learn more about Elle at meetelle.ai
• Follow Uptima on LinkedIn 
• Follow Salesforce on LinkedIn and X
• Learn more about Salesforce's Agentforce

Salesforce, Agentforce and others are among the trademarks of Salesforce, inc.

About Uptima

Uptima is a leading Salesforce partner for asset-focused companies, modernizing sales and service cycles with AI in every process. Since 2007, the company has been transforming how businesses build and service products by streamlining sales and service cycles with intelligent automation. As a top Agentforce partner globally and creator of Elle, visual AI for complex documents, Uptima combines deep industry expertise with cutting-edge AI capabilities to help manufacturers, trade professionals, and field service teams achieve measurable business outcomes. Uptima's AI-first consulting approach delivers proven results for asset-intensive businesses. Backed by Salesforce Ventures, Uptima serves over 600 clients worldwide with a team of 170+ employees across North America, APAC, and Israel. Learn more at uptima.com.

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